From the first call to the final return.

Put your trip details together.

A few details help staff check the options that actually fit your plans.

• Pickup office, dates, and local pickup and return times.
• Passenger count, bags, and preferred vehicle type.
• Every proposed driver’s age and license type.
• Any airport arrival, route, child-seat, or accessibility needs.

Review the complete quote.

Ask for the total rental price and a separate explanation of any deposit or card hold.

• Taxes, required fees, and optional items.
• Accepted payment method and cardholder requirements.
• Included mileage and any excess-mileage charge.
• Fuel, cancellation, extension, early-return, and late-return terms.

Get confirmation and your document list.

Ask staff to confirm the reservation, exact pickup arrangements, and what each driver must bring. Keep the office number and confirmation accessible.

• Required physical license and any additional identification.
• Insurance evidence and payment requirements specified by staff.
• Confirmed office address, pickup time, and transport arrangements.

An initial call, email, or availability inquiry is not a confirmed booking unless staff confirms it.

Walk around it before you drive away.

Review existing damage with staff, record the fuel level and odometer, and check the controls. Make sure concerns are documented and you have the agreed keys and paperwork.

Save the assistance instructions from your agreement and check the permitted travel area before departure.

Keep changes in the conversation.

Contact the office before your return deadline if you need an extension or your plans change. Follow the agreed fuel, return location, time, and key-handover instructions.

• Check seat pockets, the trunk, and charging ports for belongings.
• Remove your paired phone and personal information from the vehicle.
• Ask how the final inspection, charges, and return receipt are handled.