Safety First: How We Ensure the Safety and Cleanliness of Our Rental Cars
At Last Resort Car Rental, your safety and peace of mind are top priorities. We recognize that cleanliness and impeccable vehicle maintenance have never been more crucial in these ever-changing times. That's why we operate under the strictest standards to ensure our rental cars are safe and meticulously clean before you ever get behind the wheel.
1. Comprehensive Cleaning Protocols
- Pre-Rental Cleaning: Each car undergoes a rigorous cleaning and disinfection process before your rental period begins. Our staff disinfects high-touch areas like steering wheels, door handles, gear shifts, dashboard controls, and seats. We prioritize cleaning products that are approved as effective against viruses and bacteria while remaining environmentally conscious whenever possible.
- Post-Rental Inspection and Cleaning: A detailed inspection ensures nothing is overlooked once a vehicle is returned. The car is then thoroughly cleaned and disinfected according to our strict protocol, leaving it pristine for the next renter.
2. Regular Maintenance and Safety Checks
- Scheduled Maintenance: All vehicles follow a manufacturer's recommended maintenance schedule. Oil changes, tire rotations, brake inspections, and other essential checkups are performed diligently to keep cars in top operating condition.
- Pre-Rental Safety Inspections: Before every rental, we inspect key safety features like tire pressure, lights, fluid levels, and brake function and perform engine diagnostics.
- Responsive Maintenance: We understand that issues can sometimes occur during a rental. If you experience mechanical problems, our team is ready to assist or provide a prompt replacement vehicle.
3. Training and Standards for Staff
- Employee Training Programs: Our employees undergo extensive training in cleaning and disinfection procedures and are well-versed in vehicle safety standards.
- Quality Assurance: Supervisors and managers regularly monitor compliance with our high standards, ensuring every car is properly cleaned and mechanically sound.
4. Breakdown and Accident Policies
- Roadside Assistance: All rentals include roadside assistance. If you have a breakdown or flat tire, contact (602) 595-3221 for immediate help.
- Accident Handling Procedures: In the unfortunate event of an accident, contact 911 and notify us at (602) 595-3221. We'll guide you through the incident reporting process.
- Vehicle Replacement Policy: We work swiftly to ensure you're provided with a safe replacement vehicle as quickly as possible to minimize disruptions to your travel.
5. Feedback and Continuous Improvement
- Customer Feedback: We value your input! After your rental, please share any feedback about vehicle safety and cleanliness. This helps us make continuous improvements.
- Ongoing Improvement Strategies: We stay informed about industry recommendations and technologies. This commitment allows us to enhance our safety and cleaning practices continually for your benefit.
Conclusion
When you choose Last Resort Car Rental, you choose a company dedicated to your well-being. Book your next rental car with the confidence that we've prioritized your safety and satisfaction every step of the way.